Before Your Domain Has Been Transferred:
Edit the below URL with the IP address that your web site is on and your domain name-
Format: http://:81/.cobalt/siteManage/www.yourdomain.com/
Example: http://216.12.212.12.net:81/.cobalt/siteManage/www.yahoo.com/
After Your Domain Has Been Transferred:
Edit the below URL with your domain name-
Format: http://www.yourdomain.com/siteadmin
Example: http://www.yahoo.com/siteadmin
- Updated: Thursday, July 11, 2002
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At what speed will the server I am on be connected to the Internet? -
1st Design has 4 Internet connections ranging from T3 45MB) to OC3 (155MB) in size. Because our connections are true peering points utilizing BGP4 and we maintain our own internal network, 1st Design is not dependent on any single Internet connection. 1st Design has backbone connections with Sprint, Cable & Wireless, Savvis Communications, and GTE Internetworking.
- Updated: Saturday, March 02, 2002
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Does 1st Design offer dial-up internet access? -
No, we do not. We find that companies offering both hosting and dial-up access seem to lack in supporting their customers.
- Updated: Saturday, March 02, 2002
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Is there a way to check my email when I am traveling or away from my regular computer? -
No, we are sorry but we have no web mail option yet.
- Updated: Saturday, March 02, 2002
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What are 1st Design's domain name servers? -
It will depend on which server you are on, email support@1stdesign.net with your domain and we will tell you what name servers you should use.
If you need help transferring or registering a domain name please do not hesitate to email our support staff
- Updated: Saturday, March 02, 2002
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How do I create custom error pages? -
1)Create a file called .htaccess with the following inside of it:
------------ .htaccess ----------- (do not write this line)
ErrorDocument 403 http://www.yoursite.com/403.html (Forbidden Error)
ErrorDocument 404 http://www.yoursite.com/404.html (File Not Found Error)
ErrorDocument 500 http://www.yoursite.com/500.html (Internal Server Error)
------------ EOF ----------- (do not write this line)
2)Upload your .htaccess file into your main web directory where your index.html file is located. It is a hidden file so it will disappear.
3)Upload the custom error pages that you have made to your main web directory. Name them according to their error:
403.html - Forbidden Error
404.html - File Not Found Error
500.html - Internal Server Error
4)Smile
- You don't have to use all the error documents, any wich are let down will use our default error pages.
- If you don't write the path to your error document correctly, you will have a 404 error added to any other error you had previously.
- Updated: Saturday, March 02, 2002
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I would like to view my site but the transfer has not been finished, is there anyway I can view my site? -
Yes, edit the below URL with the IP address that your web site is on and your domain name-
Just send an email to support@1stdesign.net with the sub domain you want created for your account and and we will setup the sub domain for you.
- Updated: Saturday, March 02, 2002
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How can I tell how much data transfer I have used? -
Simply go to http://www.yoursite.com/stats , click on "Quick Report. The number to the right of "Bytes" is how much data transfer you have used for the current month.
- Updated: Saturday, March 02, 2002
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Who do I contact if there is a problem with my web hosting bill? -
You can contact or billing department at billing@1stdesign.net
- Updated: Saturday, March 02, 2002
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How can I tell how much disk space I've used? -
Simply click the "Site Usage" button in your Personal Control Panel. Then click on "Disk" Be patient and only click it once as it sometimes takes a few seconds to run.
- Updated: Saturday, March 02, 2002
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How do I upgrade/downgrade my account type? -
Just e-mail support@1stdesign.net with your wishes.
- Updated: Saturday, March 02, 2002
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How do I cancel my account? -
If you wish to cancel one of your additional domains or your account, just e-mail billing@1stdesign.net. Please note that cancellations will be processed at end of the pay period, that is when we will shut off your service and stop billing you. Cancellations must be submitted at least 6 days before the end of your billing cycle.
Your billing cycle started the day of the month your account was created.
- Updated: Saturday, March 02, 2002
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How long does it take to register/transfer a domain name? -
When your domain name has been registered/ transferred it will take 24 to 48 hours to propagate around the world. During the propagation process your newly registered/transferred domain is being updated by the various Internet providers around the world at their own pace. Please note: We do not have any control over the propagation process.
